Hi All
So far i have put 6000 km on my XR so far and can only speak volumes about the bike. I am very happy with the purchase and i can see where the cost goes. It handles superb and has power to burn. One very quick bike, well the quickest i have owned. The only down side is the after sales service that has been offered from BMW Thailand.
Some of the issues that i have had with the dealer i Udon Thani are as follows, after the first service they forgot to remover the run in rev limiter so i return the bike and had it removed, after i did not ride the bike for a few days and once riding it again th cruise control no longer worked, not a big issue as i do not use it much but being a new bike i wanted it working. So it was another trip to the dealer which is a 130km trip each way. One return to have the issue fixed it took them 7 hour of working on the bike with out and info as to what is going on. At closing time for the dealer i was aproched saying that the Gear Shift Assist Pro was no longer working and would need to be replaced and it will be a 45day lead time on the part. I asked why is it no longer work as it was working when i dropped the bike off.
I was told that a software up grade was done on the ecu and it was no longer talking to the GSAP causing it not to work. I was given a car to drive home. The following day i got a phone call from the Motorrad manager saying that my bike had been fixed and i could come pick it up so again the 130k trip to get the bike, once i got to the dealer i was meet by the manager and i asked where is my bike and he told me that they have not fixed it yet and they were working on the issue as they had a new code from Germany. 5 hours later they still did not have the bike fixed. I was told by the manager that he had called every dealer in Thailand to see if any had had the same problem and i was informed that it was the first on recorded. i asked for a bike or car so i could get home an was offered but i would have to return it the following day, so i mentioned if my bike was not fixed the following day how would i get back home to Khon Kaen. o th manager agreed to drive me home. the following day I had realized that i had left my sunglasses under the seat and my BMW Nav 5 gps on the bike.
I messaged the manager if he could put them aside for me to pick up. His reply was that he sees the GPS on the bike and sunglasses. I was in Udon and dropped by the dealer to pick up ,y thing and was told tht they do not have the GPS and said that i had taken it home with my o the first night when they had given me a car to get home.
I asked to see the camrea recordings for the workshop and you can see the GPS on the bike. but they still claimed that i took it home with me. The video show the bike being taken out from the work shop, i guess to test drive to see if the problem was fixed and after that there was no longer a GPS on the bike, and they are stil claiming that i too it home. As well i had purchased rim sticker on Ebay for the bike and my wife asked if they could fit them for me which i was willing to pay for but they said no charge. they put the rim stickers on but there were 8 extra stickers that were to be put on the inner part of the rim but there were not put on, i asked about the sticker as i could put these ones on myself as it is not to hard but i was told that all the sticker were used. The following day when i was out side the workshop trying to arrange my transport home i notice that 2 of the mechanics had the sticker stuck on their helmets, so another theft.
I have let my wife take care of dealing with them i regards to the theft and has reported it to the police and the dealer has to replace the GPS which is taking its time as they keep having meeting ith different bosses. I report all these problems to costumer service with BMW Thailand 5 time and still to now have not received any response from them.
So Back to the problem with the GSAP, i called another deale MF Motorrad and as them about the issue that i was having and the owner told me that he know about the issue as he had one bike that had the same issue and said that i just need to get the dealer in Udon to call him and he will give the correct code to him ti fix the problem. I called Udon and the manager told me that he had spiken to MF Motorrad and he had no idea about the issue, so i was now told that the on;y way to fix the bike was to wait the the replacement part. So i told the Udon Motorrad that i will come pick the bike up and i had planed to take it to MF Motorrad to get it fixed.
The day before i was going to pick up the bike the Udon Manager called my wife to inform her that my bike had been fixd and was ready to pick up. Apon picking the bike up i asked the manager how he managed to get the bike fixed and his responce was that he called MF Motorrad and they helped with the correct code to get the GSAP fixed, the same that i had told him 4 days earlier. so i have racked up 4000km since i get the bike back and have not had any problems. I am still waiting for the replacement GPS, once i get the GPS i will never go back to the dealer in Udon again and will ride the extra 80km to go to the Korat dealer for service.
So to finish off i have been very appalled with the service from BMW Thailand i general, hay but the bike i great
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